FAQ

How can I track my order status?

Most of our items are handmade to order and will ship within 1-3 weeks of when you place your order, often sooner! Once your order has shipped, you'll receive a confirmation email with a tracking number. If it’s been more than 3 weeks since you placed your order and you haven’t received it yet, please email us at info@verloom.com for assistance.

How does Verdloom ensure the sustainability of its products?

We are committed to ethical sourcing and quality craftsmanship. Each product is carefully selected to ensure it meets our sustainability standards, which include using organic materials and environmentally friendly production processes.

How do l cancel my order?

Please do so within 24 hours of placing it. Unfortunately, we can't process cancellations after this time.

What is your return policy?

Yes, we provide detailed information about the sourcing of our materials on our product pages. We prioritize transparency and aim to educate our customers about the origins of the materials used in our products.

What is your return policy?

Our return policy allows for returns or exchanges of unused, full-priced merchandise within 14 days of delivery. Items must be returned in their original condition to qualify for a refund. Please note that all custom Verdloom items are FINAL SALE and cannot be returned or exchanged.

How do l initiate a return?

  1. Email info@verloom.com within 14 days of delivery, with your order number in the subject line.
  2. A customer care representative will respond within 2-5 business days with instructions for returning your order. Note that return shipping is the customer’s responsibility.
  3. Please use the original packaging for returning any items.
  4. Once we approve the returned items, your refund or exchange will be processed within 5-10 business days.

Does Verdloom offer international shipping?

Yes, we offer international shipping options. Shipping rates and delivery times may vary based on the destination. Customers are encouraged to check our shipping policy for more detailed information.